Venopi Fees Overview specifies the Fees owed by guests/hosts and collected by Venopi when Listing or Booking on the Platform, or using other Services. This Fees Overview specifically identify Fees owed by Guests, Hosts, or Vendors, and how Fees are paid to Venopi.
The Fees Overview is part of and uses words and phrases defined in the Venopi Services Agreement. All Users acknowledge and agree that all payments shall be made in accordance with this Fees Overview.
All the Fees owed for the Booking will be presented prior to your acceptance, which acceptance will be subject to our Cancellation and Refund Policy. We may authorize a hold for the amount of the Fees to your credit card or other payment methods linked to your Account when you request a Booking. When a Booking is accepted by a Host or Vendor, we will charge your Account for the full amount of the Fees. Fees include amounts ultimately paid to Hosts or Vendors, and processing Fees payable to us. Host Fees will include the total amount for the hours Booked, and may include Cleaning Fees in their hourly rate or as a separate item. Vendor Fees may be listed hourly, by the service, or as a fixed amount depending on the service provided (for instance, a photographer may charge hourly and a caterer may charge by what is ordered on a per-person basis). Taxes will also be identified separately. If you update a Booking, we may adjust the Host or Vendor Fees accordingly which may result in either additional amounts owed or a refund of amounts paid.
A processing Fee of 5% is included in all charges to Guests.
When a Booking is completed, a service Fee of 15% is retained by Venopi from Hosts’ payouts as a compensation to Venopi for providing the Services and use of the Platform. The 15% is based on the subtotal for payment for Booking the Space for the agreed upon period including any required Host provided Vendor Services, Cleaning Fees and Additional Fees, if applicable (a “License Charge”) and is retained at the time a Host’s payout is initiated.
The payout amount is the License Charge minus any applicable Fees, Taxes, or Fines. Venopi will normally initiate payouts to Hosts within 7 days after a Booking is completed and payouts to Vendors will depend on the Vendor Service provided and agreed terms. We may withhold a payout if a dispute is initiated between a Guest and a Host or Vendor, or as otherwise permitted by the Services Agreement. Payouts of Additional Fees or for damages, or resulting from a dispute will be paid within a reasonable time after settlement of a dispute. Timing of a payout may also be modified where the Booking is updated, rescheduled, or cancelled.
may choose to work with Vendors that provide services to hosts and guests. Any Fees charged to Vendors are covered in a separate agreement that defines the relationship between Venopi and each Vendor.
Additional Fees. Where you exceed the use limitations of a Space, additional Fees may apply. For overtime use of a Space, the Additional Fees will be based on the hourly rate for the Space, at one and half times the scheduled rate, and will be billed in 30-minute increments. For over-intensive use of a Space (e.g., materially exceeding the agreed number of attendees), in our sole discretion we may impose an additional use charge. We may bill any Additional Fees when first notified that the agreed-upon time for use was exceeded and may charge any payment method tied to the Guest’s Account. Any disputes relating to Additional Fees are subject to the dispute resolution process identified in the Service Agreement.
Fines for Damages and Other Circumstances. While we try to avoid these situations, occasionally the terms or expectations of a Booking are not met and Fines may be owed by a user. This may be caused by damage to or misuse of a Space or Amenities, inappropriate use of Vendor Services, excess garbage left at a Space, violations of the Booking Agreement or the Community Guidelines, insufficient funds or unauthorized use of a payment account, or other claims. Where any Fines are owed, you agree that we may immediately charge any payment method linked to your Account.
Cancellations. All Fees are subject to our Cancellation and Refund Policy.