How can we help you?
Have questions about Venopi? Welcome to the Venopi Support Center, where you can find information about how the Venopi marketplace works. If you don’t find an answer to your question in our FAQ, please do not hesitate to contact us via email and we will be more than happy to help.
- Getting started
- Policies
- Pricing & payments
- Add listing
- Managing your account
What are the steps to becoming a Venopi host?
We are excited to welcome you to the Venopi community as a host partner. Before we can list your space on the marketplace, there are a few steps to complete. These steps ensure that hosts are prepared for success and ready to receive bookings right away.
What you’ll need:
- Basic information about your space (such as square meters)
- At least four high-quality photos of your space (we offer professional photography services)
- A friendly profile photo of yourself
- Some information to verify your identity
- Your banking information for booking payouts
Here’s what you can expect:
- Tell us about your space
Once you have created an account, you’ll want to add your venue. These process is designed to determine relevant information and help guests understand all that your space has to offer. - Choose which events your space would be suitable for
List your space according to filters that would work in the venue. - Wait for approval
When you’ve completed your listing your submission will go through a brief review period with our team. So long as it meets the requirements to go live, it will be activated on the marketplace. In case there is an issue with your submission, a member of the Venopi team will contact you with further instructions. - Get paid
We will transfer the total amount (minus the commission and/or transaction fee) to the bank account you provided on the Dashboard, 24 hours after the event date.
How does Venopi market my space?
As a trusted partner in the Venopi community, you benefit from ongoing promotion of your space.
After a host’s listing has been created our Venopi host team will contact the email address listed as the point of contact with a questionnaire. These responses will be used to create a blog post highlighting the host’s venue and a little bit about the host themselves. We routinely generate social media posts and publish blogs featuring venues.
How do I become a Venopartner?
We love our Venopartner! Venopartner is our early adapters. We learn, laugh, and grow with you. That being said, we want to make sure that each Venopartner are getting the most out of Venopi. Venopartners are rewareded with a medal of recognation that will show up on you listing, profile, and many other places. This medal will help users identify you as an expert host.
You will also gain access to a preferred line of support. Your questions, feedbacks, & wishes will be automatically jump in front of the queue & you will have a personal support for a faster service.
What types of spaces can I list on Venopi?
Every space on Venopi must meet one or more of our criterias: A space to Create, Connect, or Celebrate.
Create. You have:
- A kitchen for a startup baker so they could bake their cupcake
- An empty room so a floris startup could put their flowers and installation safely
- An attic or basement for a wine-maker startup to store their wine experiments
- and many more!
Connect. You have a space to host:
- Offsite meetings,
- Meetings,
- Brainstorm,
- Workshop, or
- Hack battle
Celebrate. You have a space to host:
- Birthday parties,
- Private parties,
- Conferences,
- Corporate parties
- Bar/Bat mitzvah
- and many more!
How do I charge overtime and additional charges?
If a booking runs over the time agreed upon by the host and the guest, the host can charge an overtime fee. This information must be readily available so that the guest is aware of the additional charges.
Why should I keep transactions and communications only through Venopi?
We consider our relationships with hosts to be partnerships in which we invest our time and resources to market and book your space on a regular basis. Taking communication off of the Venopi platform is a violation of the Venopi Services Agreement. These policies are in place to ensure a secure and positive experience for both hosts and guests.
What do I do if a booking results in damages or missed expectations?
Venopi is a peer-to-peer marketplace that depends on professionalism, communication, and trust. Hosts and guests similarly rely on these pillars of our community each time they use the service.
When a guest books a space through Venopi they agree to cover in full any damages that they or their attendees cause during the booking.
What if I need to cancel a booking I confirmed with a guest?
You can see an overview of the Venopi cancellation policies here and read about them on this blogpost.
What happens if a guest cancels their booking?
We have developed the Venopi cancellation policy so that it provides some flexibility for guests while still providing assurances to a host who has reserved their space for the guest.
Depending on the cancellation policy you have selected (strict, moderate, or flexible) you may be entitled to a percentage of the overall cost of the booking.
How should I price my space?
The key to converting inquiries into bookings on Venopi is transparent and all-inclusive hourly pricing.
We are currently developing a calculation tool so that hosts can determine appropriate pricing based on their rental fee, space size and location.
In the meantime, we recommend viewing similar spaces in your neighborhood to get a general indication of the prices near you.
Competitive pricing can attract guests to your venue and increase your number of bookings.
How do I offer a custom price to guests?
We use a voucher system so that hosts can offer discounts to guests. This strategy can help increase bookings and generate reviews.
What do I do if a booking results in damages or missed expectations?
Venopi charges 15% of the booking amount to hosts for providing the services and platform that allow them to connect with guests to book their spaces. Listing a space is free and we do not charge a membership fee. We are a self funded company, therefore we need to request this commission fee to support our project.
Can I require a security deposit?
Yes you can! When you add a listing, there's an option to add "Deposit".
What are the requirements for live listings?
In order to make your listing live there are a few requirements. First, a guest must be able to contact you meaning that both your email address and phone number must be listed on your user profile. Second, the listing must be complete and the details, facilities, and features sections of the listing must be filled out on the dashboard. Third, you must include at least five photos of your space.
How do I charge a cleaning fee when guests book my space?
Hosts can choose to charge a mandatory cleaning fee for guests booking their space. This can be added when viewing a listing on the dashboard. The cleaning fee will be automatically added to each booking and visible to a guest when they are viewing your listing.
How do I select types of activities allowed on my listing?
Hosts can choose several activities they allow guests to do during the renting hours. This can be added during listing steps on the dashboard. The selected activities will be automatically added to each booking and visible to a guest when they are viewing your listing.
What should be in my Host Rules?
In the details section on the dashboard there are several sections we ask you to fill in about your space. Including an overall description of the venue as well as the unique features can help guests get an idea of the space.
What should I add to the About the Space section of my listing?
In the details section on the dashboard there are several sections we ask you to fill in about your space. Including an overall description of the venue as well as the unique features can help guests get an idea of the space.
How can I edit my listing?
Hosts can edit their listings by accessing the space via the dashboard after logging in. The sidebar on the left hand side includes the details where you can provide information about the space as well as any house rules, and facilities where you can check boxes regarding the amenities of your venue.
What happens when I receive a booking request?
Host rules should outline what is not allowed in your space. We recommend that hosts include a printed list of the house rules that guests sign upon arrival to ensure that everyone understands and agrees with the rules outlined.
What is my response time and response rate?
A host’s response time is how long it takes a host to respond to a request submitted by a guest and their response rate is how often they respond to requests.
How do I maintain a healthy response time and response rate?
We recommend you respond as quickly as possible. A fast response time and response rate can help increase your number of bookings.
What type of spaces can I find on Venopi?
On the Venopi marketplace you can find a wide range of spaces suitable for a variety of events where you can create, collaborate and celebrate. You can search and filter the results to find spaces that would be ideal for an offsite team meeting, a workshop, a private party, or a corporate event.
How do I create an account to book/list a space?
Creating an account on Venopi is quick and easy. Click here to sign up online with a valid email address. What about password? we are using One-time password to make sure that your account is safe. Once you have created an account, hosts can create a listing on the dashboard and guests can search for spaces or book them directly.